Consumers have more rights than they are usually told: a three-year legal warranty on new goods, the right to repair, replacement or refund, and protection against unfair terms in standard-form contracts. When a direct complaint fails, we pursue the appropriate legal channels.
How we can help
- Defective products: repair, replacement or refund
- Warranties on new and used goods refused by the seller
- Misleading commercial practices and false advertising
- Unfair terms in contracts (gyms, telecoms, credit)
- Disputes with repair shops, contractors and service providers
- Representation before consumer arbitration centres and courts
How it works
- 01
Book a Consultation
You will have the opportunity to clarify your questions and understand the first steps that will be taken.
- 02
Strategy Definition
We will discuss all legal options, possible scenarios and recommendations for moving forward.
- 03
Plan Execution
During execution, we will keep you informed of all developments and stages of the process.
- 04
Resolution & Conclusion
The goal is to ensure that your interests are protected and that you are satisfied with the outcome.
Frequently asked questions
- I bought a defective product. What are my rights?
- For new goods, the legal warranty is 3 years. You can demand repair or replacement and, where that is impossible or inadequate, a price reduction or contract termination with a refund.
- The seller says the warranty does not cover the defect. Now what?
- Warranty refusals are often unlawful — the seller is liable for any lack of conformity that appears within the warranty period. We assess the case and press the claim with the seller, arbitration centres or the courts.
- Is it worth pursuing small amounts?
- Yes: for consumer disputes up to €5,000 there are justices of the peace and consumer arbitration centres — fast, low-cost forums. In many cases, a formal demand letter from a lawyer resolves the matter without proceedings.
